Improved customer satisfaction, increased importance for real-time sentiment analysis, compliance with regulatory and compliance standards and increased need for sentiment analysis software and services for the growing business process outsourcing (BPO) sector are key drivers of sentiment analysis markets.
Global Emotion Analytics Market size is expected to grow from USD +2 Billion in 2019 to USD +4 Billion by 2025, at a Compound Annual Growth Rate (CAGR) of +15% during 2019–2025.
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Some of the key drivers in the Emotion Analytics Market are the growing number of videos, critical decision making, and understanding of human behavior in organizations that encourage organizations to implement emotion analysis software into their systems. The Internet of Things in Emotional Analysis will help organizations better understand human emotions and will be a new dimension in marketing. Mobile and cloud-based biometric technologies are largely implemented in many organizations. All of these factors are driving the growth of the sentiment analysis market worldwide.
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Top Key Player of this market:-Microsoft, IBM, Imotions A/S, Kairos, Beyond Verbal, Affectiva, Eyeris (EmoVu), NViso SA, Realeyes, Yuyidata, Adoreboard, Heartbeat AI, Deloitte, SAS Institute, Clarabridge
The Global Emotion Analytics Market extracts insights from all customer touchpoints and channels across the entire organization, including phone, text, video, face, email, chat and social media platforms. Emotion analysis solutions use historical data and real-time information to identify customer patterns and trends, allowing agents to adjust words accordingly based on their calls. Historical data and real-time information help companies generate offers for customer retention, reducing escalation and service termination.
Geographically, the segmentation of the Global Emotion Analytics Market is done into several key regions like North America, Middle East & Africa, Asia Pacific, Europe, and Latin America. The production, consumption, shares in mill UDS, growth rate of the market during the forecast period of 2019 to 2025 is well explained.
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Main Aspects covered in the Report:
- Overview of the Emotion Analytics market including production, consumption, status & forecast and market growth
- 2015-2018 historical data and 2019-2025 market forecast
- Geographical analysis including major countries
- Overview of the product type market including development
- Overview of the end-user market including development
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